Amazon has a new place to share product recall info for products purchased on its site. The personalized alert page can help consumers learn if anything they’ve bought on Amazon has known issues that make it dangerous to keep using.
Amazon says it “always proactively” notifies customers about items purchased on its site that are part of a recall or otherwise have safety alerts. But now the company is creating a dedicated place where it says customers can be more aware of recalls issued on items ordered from Amazon. Customers will also get a “personalized email” with details on the product recall, plus an alert banner plastered on their “your orders” page.
Previously, customers were forced to rely on third-party websites to learn about a product recall, and required to submit personal information to receive instructions on what to do with a recalled product. With this new feature, we are able to directly reach 100% of customers who have bought a recalled product in our store and provide clear instructions on what to do next.
Product Safety and Recalls :
We take this responsibility seriously. We cooperate fully with manufacturers and international and national authorities in product safety matters.
If a retailer or seller or authority notifies us of a product recall, we stop the sale of such products as quickly as possible. We also send an email to customers who have already bought the product on our platform. The email mentions about the product’s recall and the measures put in place by the manufacturer, reseller or the authorities. Sometimes, the Amazon Business account has multiple users. In such cases, we send an email to both the purchasing user and their account administrator.
Product Safety :
We monitor the products sold on our website for product safety concerns.
In concerning situations, we may do the following:
- Remove the product from the website.
- Contact sellers and manufacturers for more information.
- Put warnings on the product detail page.
- Take other actions depending on the situation.
- Report product safety concerns to relevant government agencies. This will strengthen their safety data and help with any necessary recalls.
Recalls :
We also learn of recalls from manufacturers and sellers. When we learn of a recall, we stop all impacted product offerings and hold any related stock in our Fulfillment Centers. We also contact customers that bought such products and sellers that may have offered such products, to tell them about the recall.
Amazon Business Customers: If your Amazon Business account has multiple users, we contact both the purchasing user and their account administrator when we learn of a recall.
